We want to deliver your order to you as quickly as possible. In order to reduce the amount of time it takes to delivery your order, we ship from two strategically located warehouses in Australia.
Multiple shipments do happen
While we do our best to have each warehouse full stocked at all times, occasionally an item may only be available at a specific location, and in such cases, your order will be broken into multiple shipments. In most cases, the remaining shipment will arrive within a day or two after the first shipment is received, so give it a little time before assuming the worst case scenario. If your second shipment has not arrived within a week of receiving your first package, please reach out to Customer Service.
Product out of stock
If you only received part of your order and are worried that the other part is out of stock, don’t worry, as we you would not have been able to add the product to your cart if it were out of stock unless there was a specific notice on the product page that the item was on backorder. If there was a notice, please refer to the product page to see at what time you can expect to receive your order.