We want to get your order to you as quickly as we can!
- We ship to the following countries: Australia, New Zealand, Singapore, Malaysia, Philippines, Thailand, Indonesia, and most Pacific islands in the southern hemisphere.
- Orders placed before 12pm Australian Eastern Standard Time ship out the same day.
- Orders shipping outside of Australia and orders placed after 12pm Australian Eastern Standard Time ship out the next business day.
- Domestic orders ship for a flat fee of $6.40 from our 2 warehouse locations and generally arrive within 2-5 days.
- If you are located near one of our 2 warehouses in Sydney or Melbourne, your order will likely arrive the next day.
- All domestic orders over $100 ship free (international orders ship free over $200).
- After an order is placed, we determine which warehouse will fulfill your order so that it will arrive as quickly as possible.
- During peak holiday seasons, shipping can sometimes take additional days.
- Orders of unusually large quantities may require an additional day before shipping.
- After an order has shipped, you can check your tracking information immediately in your Account dashboard.
Returns, Exchanges & Refunds
Pink Lotus Elements Oceania sells a wide variety of women’s health specialty products. Please review our policy below to know what to expect in case you need to change, return or exchange an item.
Domestic Orders (Australia)
Clothing and Apparel purchased in our store can be returned online within 30 days of your original purchase date for a full refund. Items must be unused, unwashed and in their original packaging. We do inspect items that are returned to our warehouses and will not issue a refund if the product does not meet the above conditions. We may ask for a photograph of an item before we issue a pre-paid return label.
Many products sold by the Oceania Elements store are health related in nature, and as such, considered final. All sales for the following products are final and not eligible for returns, exchanges, changes or alterations:
- Nutraceuticals (supplements)
- Personal care products
- Bedding products (Pillows)
- Food products
In the unlikely event that you received a damaged item that falls within the above categories, please contact Customer Service and we will gladly exchange your damaged item for a new one. When contacting us about a damaged item, please include a photograph of the product with your request for our records.
If you need to process a return, please be aware of the following:
- Returns must be authorized by Customer Service
- Returns must be sent via a shipping label provided by Customer Service
- Returns received by us without a proper label or via ‘Return to Sender’ are subject to a $7 restocking fee
- Returns received by us due to an invalid address selected by the customer during checkout are subject to a $7 restocking fee
To process a return or exchange, contact Customer Service after reviewing the following Help Center article.
Please be aware that all international orders shipped outside of Australia are considered final and are not eligible for returns, exchanges, changes or alterations except as specifically provided by applicable regulations.