Do you ship outside of Australia?
Yes, we ship to New Zealand, Singapore, Malaysia, Thailand and most of the Pacific islands in the southern hemisphere. When an…
ViewWhat is the order cutoff time so that my order ships today?
Getting your order out the door as quickly as possible is always one of our priorities. Orders placed before 12pm…
ViewOrder shows as Delivered but I cannot find my package
Sometimes, the tracking information for your package may show your order as delivered, but you simply cannot find it. This…
ViewI did not receive all items, only part of my order arrived
We want to deliver your order to you as quickly as possible. In order to reduce the amount of time…
ViewCan I pay extra to expedite my shipment?
Even though our standard shipping method is 2-5 days, about 10% of our orders arrive next day, while around 30%…
ViewHow fast will my order be delivered?
In today’s busy world, we all want our orders delivered as fast as possible. Competing with Amazon’s multi billion-dollar shipping…
ViewHow can I track my order?
There are four easy ways to track your order. We sent out a tracking link to your e-mail address as…
ViewMy order status shows as Completed but I have not received my shipment
Our system updates several times each minute to always bring you the latest order status. In most cases, this will…
ViewI placed my order days ago but my tracking shows Pre Shipment
On any given day, shipping carriers pick up hundreds of packages from our warehouse locations. Depending on the amount of…
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